Docu StopHow can we help?
Answers to common questions, and a direct line to our team when you need it.
Email Support
The fastest way to reach us. We aim to reply within 1–2 business days.
Report a Bug
Something not working? Email us with your device model, app version and what happened — screenshots help a lot.
Feature Requests
Missing a tool you need? Tell us — many Docu Stop features started as user suggestions.
Frequently asked questions
Is Docu Stop free to use?
Docu Stop is free to download. Some advanced tools may use cloud processing credits; any limits or paid options are always shown clearly in the app before you commit to anything.
What happens to my files after processing?
Files are transferred over encrypted connections, used only to perform the tool you requested, and automatically deleted from processing servers within a couple of hours. We never read, share or sell your documents.
Is there a file size limit?
Small files process instantly. For large documents, Docu Stop automatically switches to a direct-upload flow so you can work with big files too — no manual steps needed.
Which formats can I convert?
Word, Excel, PowerPoint, images (JPG, PNG, GIF, HEIC) and HTML to PDF — and PDF to Word, JPG, plain text, Markdown and archival PDF/A. See the full feature list.
Can I unlock any password-protected PDF?
The Unlock tool requires the document's password — it removes protection from PDFs you own and know the password for. It cannot crack or bypass passwords on documents you don't have access to.
Are the e-signatures legally valid?
Signature requests sent through Docu Stop include signer verification and a downloadable audit trail. Electronic signatures of this kind are legally recognized in most jurisdictions, but check the rules that apply to your specific use case.
Why did my OCR or upscale job take longer than usual?
OCR and AI upscaling are the heaviest tools — large or high-resolution files can take a bit longer. Keep the app open while processing completes.
How do I delete my account and data?
Email us at hamadqudus@gmail.com from your registered address and we'll remove your account and associated data, as described in our Privacy Policy.